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Cordelia Shan is an information management and information systems professional with expertise in data analysis, metadata management, and workflow design. She helps organizations turn complex information into clear systems, strategic insight, and actionable outcomes.
Portfolios
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Repairing Administrative Workflows: a Systems Analysis of Indie Publishing
Sept 2025-March 2026
March 2025
In-House Knowledge Repository for Architectural Firm: The Architectural Information Hub (AIH) 2018/2026
2018-2026
UHN - Sharing Data with a Private Sector Third Party Data Governance Consulting Case Study
March-April 2026
Publication
JOURNAL ARTICLE
Enhancing Learning in Graduate Nursing Education Through a Co-Designed AI Virtual Tutor: A Mixed-Methods Evaluation
Charlene H. Chu, Lindsay A. Jibb, Neal MacInnes, Cordelia C. Shan, Shan D. Mohammed, Stephanie M. Nanos, Mary O'Sullivan, Carles Muntaner, Heather Thomson, Kimberley Widger
First published: 05 June 2026 | Journal of Clinic Nursing
https://doi.org/10.1111/jocn.70376Digital Object Identifier (DOI)
Conference
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Repairing Administrative Workflows: a Systems Analysis of Indie Publishing
Using a mixed-method systems analysis of an independent literary journal, we identified critical vulnerabilities in their manual workflows and external dependency chains. Our findings prove that in traditional, community-driven industries, IS innovation must focus on automating administrative friction to protect the human element, rather than replacing it.
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Introducing ‘PillPal’ Development and Use of a Virtual Tutor for Pharmacology Courses
with Michelle Arnot, Professor, Teaching Stream, Pharmacology & Toxicology, Faculty of Medicine.
This session explores the iterative development of departmental AI Virtual Tutors, detailing how challenges and poor user experience in a first pilot were overcome. By increasing resourcing and testing, the second launch achieved much greater success in both accuracy and student uptake.
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From exploratory pilot to classroom impact: Key insights from applying the use of generative AI virtual tutors for teaching and learning and next steps for advancement
Learn about how Academic, Research & Collaborative (ARC) Technologies and the Centre for Teaching Support & Innovation (CTSI) navigated the growing need for the exploration of generative AI in teaching and learning. This panel applies a storytelling format to highlight the key pedagogical findings from a cohort of instructors’ usage of virtual tutors in classes.
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This presentation delves into the history, evolution, and cultural impact of QR codes. From their origins in Japan to their widespread adoption in China and eventual integration into Western society, QR codes serve as a powerful example of technological innovation and cultural exchange. Attendees will gain insight into their development, global adoption, and the often-overlooked contributions of Eastern technology to the digital world.