Repairing Administrative Workflows: A Systems Analysis of Indie Publishing

Sept 2025-March 2026

Introduction

Information Systems (IS) innovation is often conceptualized in terms of enterprise efficiency and profit maximization. In contrast, small-scale arts and non-profit organizations encounter distinct operational challenges, where creative capacity and community trust serve as primary assets rather than capital. This paper presents a case study of a Toronto-based independent literary journal, employing a mixed-method systems analysis that incorporates Data Flow Diagrams (DFD), Business Process Model and Notation (BPMN), and the i* strategic framework. The analysis identifies critical vulnerabilities in manual workflows and external dependency chains. The findings indicate that, within traditional industries, IS innovation should focus on automating administrative friction to preserve the soft goals of artistic integrity, contributor relationships, and organizational sustainability, rather than replacing the human element.

Keywords: Systems Analysis, Process Innovation, Independent Publishing, BPMN, Strategic Dependency

Part I

Organization Overview and Issue

Based on DFD, we found out:

  1. Chaos loops

  2. Production Team overloaded

  3. Approval messages dominate

  4. No data retention except manuscripts

  5. Excess emails with contributors

Part II

Proposed Solutions

Automation: The “Silent Administrator”

Centralized Platform

Single source of truth for submissions, decision, and handoffs

  • Automated intake

    • replacing the email inbox with a structured web form.

    • structured web forms capture metadata upfront and route manuscripts by genre.

  • Structured approvals

    • system-triggered tasks replace email threads and create a clear approval trail.

    • prevents the risk of lost emails and time wasting.

Part III

Literary Journal Leadership Response

Part IV

Closing and Future